100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 10 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
RETURNS: All returns must be accompanied by a receipt within 10 days of purchase.
Returned merchandise must be unused in sellable condition with original packaging and tag.
Any return purchased with a credit card will be subject to a 5% restocking fee due to charges by our bank.
UBG layaway policy is 1/3 of total sale paid as deposit upon date layaway is started; cash or credit card only.
90 Days is the maximum time limit for any bicycle layaway!
No REFUNDS on layaways!
As part of our commitment to customer service, Urban Bicycle Gallery firmly believes that making items available that cannot be stocked In-Store is an important part of what a good full service bike shop should do. That being said, any Non-Stock items ordered for you are Special Orders and as such are non-refundable!
Please understand that once a Special Order is placed on your behalf through our vendors we are incurring the cost of the items plus shipping and in some cases labor fees before we can provide you with the item(s). If for some reason a
Special Order turns out to not work for you we will accommodate an exchange for an item of equal or greater value that will. No returns on special order items.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.